INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What makes an authentic rug different from a machine-made one?
Authentic rugs are handwoven by skilled artisans using traditional techniques passed down through generations. They are made with natural materials like wool, silk, or cotton, often featuring intricate designs and unique imperfections that reflect their handmade nature. Machine-made rugs, on the other hand, are mass-produced using synthetic materials and lack the character and artistic value of authentic pieces.
How do I determine the right rug size for my room?
The ideal rug size depends on your room's dimensions and furniture layout. Generally, you'll want a rug that anchors the seating area, with all or most furniture legs resting on the rug. Our rug size guide can help you find the perfect fit for your space.
What are the best practices for cleaning and maintaining an authentic rug?
Regular maintenance is key to preserving the beauty and longevity of your rug. Vacuum regularly with a suction-only setting (no beater bar), rotate the rug periodically to ensure even wear, and address spills immediately. For deeper cleaning or stain removal, we recommend professional rug cleaning services.
Do you offer rug repair and restoration services?
Yes, we offer expert rug repair and restoration services. Our skilled artisans can repair fraying edges, reweave damaged areas, and even restore the original colors of faded rugs, ensuring your cherished piece lasts for years to come.
What is your return policy if I'm not completely satisfied with my rug?
We want you to be thrilled with your purchase. We offer a [number] day return policy for a full refund, less shipping, on rugs in new condition.
Where do your rugs come from, and how are they sourced?
Our rugs are sourced from various regions worldwide, including [list regions]. We work directly with artisans and reputable suppliers to ensure fair trade practices and ethical sourcing of materials.
What are some of the different types of authentic rug weaving techniques?
Authentic rugs showcase a variety of weaving techniques, each with its own distinct characteristics. Some common techniques include hand-knotting, kilim (flatweave), sumac, and needlepoint. Each technique produces a unique texture, pattern, and feel.
Do you offer custom rug design services?
Yes, we can help you design a one-of-a-kind rug that perfectly complements your space. Our custom rug program allows you to choose colors, patterns, materials, and sizes to create a truly unique piece.
How can I verify the authenticity and value of my rug?
Our team of experts can provide rug appraisal services to assess the authenticity, age, origin, and value of your rug. This involves a thorough examination of the materials, weaving technique, and design, as well as comparison to similar rugs in our database.
What payment methods do you accept, and is my online purchase secure?
We accept all major credit cards and PayPal. Our website uses secure encryption technology to protect your personal and payment information, ensuring a safe and worry-free shopping experience.